Understanding Claims
At the end of the day, we recognise that financial services is, at its core, a relatively simple business. A product provider makes a promise to pay you money—an insurance claim—when a significant milestone in your life occurs, such as your retirement, illness, or in the event of death. While the amount of the claim may differ based on policy terms and the nature of the event, the true value lies in the impact this payout has on clients and their families.For many, an insurance claim is much more than a financial transaction; it is a critical support mechanism that can help maintain stability, cover essential expenses, and provide peace of mind during challenging times.
Celebrating Milestones and Supporting You Through Challenges
Claims can be a happy occasion. We take great satisfaction in arranging your tax-free lump sum at retirement or celebrating the successful maturity of your investment policy. However, we also understand that claims sometimes arise during times of grief or personal challenge. When you or a loved one is ill, or in the event of a loss, dealing with a life assurance company is likely the last thing on your mind. That’s where Sunrise comes in.
How We Help:
With over 50 years of claims experience, we have successfully managed every type of claim —from the most straightforward to the highly complex. Our expert team is here to support you every step of the way. Our goal is to resolve all valid claims as quickly as possible, so you can focus on what truly matters in life.
How We Assist:
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Guided Paperwork: We help you complete all necessary claim forms accurately and efficiently.
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Personal Support: You and your family will have a dedicated point of contact—no more navigating confusing phone trees or dealing with multiple representatives.
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Expert Advocacy: Deirdre O’Doherty, our Claims Expert, will personally guide you through the process and negotiate directly with the insurance company on your behalf.
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Fast Resolution: Our priority is to resolve your claim as quickly as possible, so you can focus on what truly matters—your life and wellbeing.
Note on Claims:
All claims submitted are subject to a thorough medical assessment. The vast majority of claims are approved and paid out—in fact, 99% of Death Claims are paid by Life Insurance Companies. However, in very rare cases, a claim may be declined due to :
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Non-disclosure: The policyholder did not disclose medication or other relevant medical information when applying for benefits.
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Exclusion: The illness or condition is not covered under the terms of the insurance plan, or has not progressed to a particular stage required to claim.
It is important to provide complete and accurate information when applying for insurance to help ensure that your claim will be paid if the need arises.
